Reach our engineering and sales staff directly for laser lens specifications, sensor calibration support, or bulk order inquiries. We respond within one business day.
Direct lines to our engineering support team for calibration issues, lens specifications, and sensor troubleshooting.
Email is the quickest route for technical inquiries. Send details about your assembly line setup, the specific lens or sensor model, and the error you are seeing to info@focusandyou.com. Our engineers respond within one business day, usually faster for urgent line stoppages.
Yes, we do. Call +60 18 869 6568 during Malaysian business hours (Monday to Friday, 9:00 to 18:00 MYT). For critical production downtime, mention your contract number so we can prioritize your case immediately.
Standard inquiries receive a first response within 24 hours. If you include your order number or product serial, we can often provide a more specific answer on the first reply. Complex technical questions may require a follow-up from our lab team within two business days.
Yes, we welcome visits by appointment. Our facility is located at North–South Expressway, Ipoh, Perak, 30020, Malaysia. On-site sessions are useful for lens inspection, sensor calibration demonstrations, and training your maintenance staff. Book at least one week ahead.
For customers with an active support package, we ship a loaner unit within two business days of confirming the fault. This keeps your assembly line running while we repair or replace the original component. Standard warranty terms apply for all other cases.
Check the FAQ section on this page for quick answers about lens cleaning, sensor mounting, and calibration intervals. For deeper technical documentation, request access to our engineering portal when you contact us with your company email.
Tell us about your assembly line setup and the optical tolerances you need to hold. We reply with component recommendations and lead times within two working days.
Describe your production environment: laser type, working distance, and the precision your line currently holds.
Outline the calibration goal, whether it is a new line, a retrofit, or a recurring drift issue on existing stations.
Share the expected outcome, such as tighter focal tolerance, faster re-calibration cycles, or longer lens service life.
Leave a contact point and our engineering team follows up with a technical proposal and sample availability.