Ongoing Support Package

The Ongoing Support Package is built for production lines that already run Focusandyou optics and need a predictable way to keep them calibrated. Instead of waiting for a failure to show up in yield numbers, this package puts a scheduled review cycle in place. A technician checks focal alignment, inspects lens coatings for micro-abrasions, and verifies that sensor thresholds still match the tolerances recorded during commissioning.

Each visit follows the same sequence: baseline measurement, comparison against the original calibration log, and a written report with any drift noted in microns. If a lens shows signs of coating degradation or a sensor drifts outside its specified range, the report includes a clear recommendation. You decide whether to replace the component or adjust the workflow. No surprise downtime, no vague maintenance advice.

The package also covers remote diagnostics between visits. If your line reports inconsistent readings, you can send the sensor logs to our team in Ipoh and get a response within two working days. This is not a monitoring service with a dashboard. It is a direct line to engineers who know the specific hardware you installed and can compare current readings against the original acceptance test data.

For facilities running multiple assembly lines, the package can be scheduled per line or per shift pattern. The scope is defined by the number of calibration points, not by vague service tiers. You know exactly which lenses and sensors are covered, how often they are checked, and what the report will contain. That is the point of the package: clarity about what happens, when it happens, and what you get afterward.